Complaints Information

Kesters Nook Limited t/a Steven Mather Solicitor is not a regulated law firm. Kesters Nook Limited provides consultancy services to regulated law firms only, and does not provide advice direct to the public.

A solicitor and client relationship is only entered into between you as a client and a regulated law firm. That firm is Nexa Law Limited, which is authorised and regulated by the Solicitors Regulation Authority under SRA number 633024. Your paperwork will show the name of the firm.

Accordingly, neither Kesters Nook Limited nor Steven Mather personally handles complaints about regulated work. You should direct any complaint to Nexa Law, whose complaints process is online:

Nexa Law Limited: https://www.nexa.law/complaints-handling-procedure/

Legal Ombudsman

Address: Legal Ombudsman, PO Box 6167, Slough, SL1 0EH

Telephone: 0300 555 0333, between 10am and 4pm

Relay UK: 18001 0300 555 0333

Email: enquiries@legalombudsman.org.uk

Website: www.legalombudsman.org.uk

There are time limits. You must take your complaint to the Legal Ombudsman within six months of receiving the firm’s final response, and within one year of the act or omission you are complaining about, or of when you should reasonably have realised there was cause for complaint.

Complaining to the Solicitors Regulation Authority

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Address: Solicitors Regulation Authority, The Cube, 199 Wharfside Street, Birmingham, B1 1RN

Telephone: 0370 606 2555

Email: report@sra.org.uk

Website: www.sra.org.uk