Kesters Nook Limited t/a Steven Mather Solicitor is not a regulated law firm. Kesters Nook Limited provides consultancy services to regulated law firms only, and does not provide advice direct to the public.
A solicitor client relationship is only entered into between you as a client and a regulated law firm, which will either be Nexa Law Limited or Parity Legal Limited, or other law firms from time to time. You will know which regulated firm you are a client of, as any paperwork will show the name of that firm.
Accordingly, Kesters Nook Limited nor Steven Mather personally handle complaints directly for regulated matters. You should direct any complaints to the relevant firm. Their complaints processes can be found online:
Nexa Law Limited: https://www.nexa.law/complaints-handling-procedure/
Parity Legal Limited: https://paritylegal.co.uk/complaints-handling-procedure/
Legal Ombudsman Contact Details
Address: PO Box 6806, Wolverhampton WV1 9WJ
Telephone: 0300 555 0333
Complaining to the Solicitors Regulation Authority
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
Address: Solicitors Regulation Authority, The Cube, 199 Wharfside Street, Birmingham, B1 1RN
Telephone: 0370 606 2555